The VTB bank has launched a project to create and implement robots in customer operations support processes. Employees will choose which processes can and should be robotized, and then implement digital assistants in their work. The new robots will reduce the share of routine operations and the cost of the processes, as well as speed them up, om1 reported.
The introduction of a robot will take about 2 to 3 months. In total, 60 digital employees are planned to be launched by 2021, and 250 by the end of 2022. Currently, more than 15 employees in the department are undergoing training for working with robots. In the future, with the help of this technology for automating business processes, optical character recognition technologies, and machine learning, it will be possible to robotize more complex stages, for example, reading, understanding, and subsequent processing of documents.
During the coronavirus pandemic, VTB in three weeks implemented a robot for processing and verifying data on applications for soft loans at 2% per annum to small and medium-sized businesses under the state employment support programme. It is noted that the robot has reduced the processing time of applications by almost 5 times and process up to 1,500 applications per day.