VTB is the first bank to transfer the entire network to paperless technology, reports 1rnd. The digital format of signing documents will be available to customers in the first quarter of 2020. This is about 1.5 thousand VTB offices throughout the country.
Currently, the technology is available in 476 offices in Moscow, St. Petersburg and other regions of the country. For three months, customers signed on it more than 25 thousand documents. The most common are card transactions (70%) and maintenance of current and savings accounts (20%).
The bank plans to expand the list of operations under paperless technology. In February, customers will be able to make deposits, before the end of the year there will be options for payments and transfers, cash transactions, issuing escrow accounts, and others.
VTB serves more than 13.3 million individuals, only in 2019 this figure increased by 1 million people, which became a historical indicator for the bank.